top of page

Fluffy Puffin™ Terms & Conditions



Please read all terms and conditions carefully before paying for any service. By paying a booking fee or deposit, you are accepting all following terms and conditions.



  1. These terms and conditions apply to the purchase of service and goods by you. (the consumer, client, or you)

  2. Fluffy Puffin of Unit 2&3, Stockham Marsh Farm, Foxham, Wiltshire, SN15 4NL. Email: (the supplier, us or we)

  3. These are the terms on which you purchase our service. By ordering any of our services and paying any booking fee or deposit, you agree to be bound by these terms and conditions.



  1. The description of our services and goods which you agree to purchase are that of the agreement in your bespoke quotation.

  2. It is your responsibility to ensure that all information, specification, and instructions are accurate at the time of ordering our service by way of a deposit.

  3. We withhold the right to make changes to our services, setup, and production to comply with applicable law and safety changes. You will be informed of any such changes if they affect any service which you have paid for.


Basis of Sale

  1. Sale of services are subject to availability, and only on receipt of a deposit payment will your date be secured and guaranteed.

  2. The package price stated on any quotation will be valid for a period of 14 days, at which point, price or costing changes may be applicable.

  3. Confirmation of payment being received will be sent by email.

  4. Any changes, requested by the customer, to the details of the agreed package regarding times, logistics and products will be considered, and we will endeavor to allow for such changes where possible.


Payment and Fees

  1. All stated prices are exempt of VAT. Fluffy Puffin is not a VAT registered business. If this changes, you, the consumer, will not be subject to any price increase if a service has been booked by means of a booking fee or deposit payment.

  2. Prices outlined on a quotation are valid for 14 days of the date of that quotation. Once a booking fee or deposit has been received, that quotation price is fixed and will not increase unless you instruct us to increase your package requirements.

  3. We will require a 20% non-refundable booking fee at the time of making the booking to secure our services if the event is more than 18 months away.

  4. Non-refundable Deposits 50% are required if making a booking with less than 18 months’ notice, unless agreed otherwise.

  5. Upon request, it may be possible to increase your package requirements. We cannot reduce the package in terms of value from the time a deposit is paid.

  6. Final balances will be invoiced 1 month prior to the event date. Settlement of this remaining balance is required no later than 2 weeks before the event date.

  7. Early payments may be accepted on request; however, we encourage you to check your event insurance policies as all payments made within 18 months of your event are non-refundable.



  1. Delivery of our service will be arranged with you prior to the event. Arrival time will be no later than 1 hour before service.

  2. Arrival and set up can be requested for the preceding day subject to availability but may incur additional charges.

  3. Arrival time may be requested for earlier in the day of the event to avoid disruption to an ongoing event. This will be negotiated prior to the event and may incur additional charges.


Withdrawal, Postponement and Cancelation

  1. A booking fee is non-refundable as this will cover all administrative work, planning and testing, carried out on your event at the time of booking.

  2. Further deposits and payments will be refundable if the event is cancelled with more than 18 months’ notice.

  3. Any payments received within 18 months of the date of the event are non-refundable. Please check your event insurance for cancellation cover.

  4. Where possible, if the client wishes to postpone an event, or reschedule, Fluffy Puffin will endeavour to transfer the deposit payment to the new date where possible, further administrative fees may apply.

  5. In the event of a national or global pandemic, where the client is forced to reschedule their event, we will, where possible, transfer our agreed services to a rescheduled date with no additional administrative fees.

  1. If we are unable to deliver our services on the day of the event, due to an act of god, adverse weather conditions, or natural disaster, you will be entitled to a 50% refund.

  2. In the unlikely circumstance of Fluffy Puffin cancelling their services, due to a unforeseen mechanical failure, unrecoverable or unrepairable breakdown on route, failing to appear for any given reason, medical emergency, or staff sickness, 100% of the clients payment will be refunded.


Commitment, Responsibility and Liability

  1. We endeavour to provide all our services to the very highest of standards expected at Fluffy Puffin.

  2. Our production and services comply to all applicable laws including food safety, storage, transportation, and handling standards.

  3. All staff during production and on site at the event are fully trained and hold up to date food safety certificates

  4. It is the responsibility of the client to inform us of any known dietary requirements.

  5. Our liability extends to the service we have agreed to in writing.

  6. Fluffy Puffin holds a £5million Public Liability Insurance policy.

  7. We are not liable for any illness, injury or death caused by the negligence of another customer, supplier, third party or venue.

bottom of page